Return Window

You may request a return within [14/30] days of delivery.

To qualify for a return, the item must be:

• Unused and in its original condition
• In its original packaging
• Returned with all included parts and accessories
• Accompanied by your order number

Requesting a Return

Before returning an item, contact us at admin@happypawsandfins.com with:

• Your order number
• The reason for the return
• Photos of the item, when applicable

Do not mail an item back to the address shown on the original package. Our products may ship from different third-party suppliers, and the correct return address may be different.

Returns sent without approval may not be accepted or refunded.

Return Shipping

For returns caused by buyer preference, incorrect sizing, or ordering the wrong item, the customer is responsible for return shipping costs.

If an item arrives damaged, defective, incomplete, or incorrect, we will cover the approved replacement or return costs.

Original shipping charges are nonrefundable unless the order was damaged, defective, incorrect, or canceled before shipment.

Damaged or Incorrect Items

Contact us within [3–7] days of delivery if your item is damaged, defective, incomplete, or incorrect.

Please include clear photos of:

• The item
• The damage or defect
• The packaging
• The shipping label

Depending on the situation, we may offer a replacement, partial refund, or full refund.

Non-Returnable Items

The following items may not be eligible for return:

• Used or damaged pet products
• Opened grooming or hygiene products
• Personalized or custom products
• Clearance or final-sale products
• Gift cards
• Products damaged through misuse or improper pet supervision

This does not affect rights provided by applicable law.

Refunds

Once an approved return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow up to 10 business days for your bank or payment provider to post the refund.

We reserve the right to reduce or deny a refund when an item is returned used, damaged, incomplete, or outside the approved return process.

Exchanges

We do not currently offer direct exchanges.

To replace an eligible item, contact us. Depending on the circumstances, we may provide a replacement or ask you to return the original item and place a new order.

Order Cancellations

Contact us immediately if you need to cancel an order.

Orders may be canceled for a full refund before fulfillment begins. Once an order has been submitted to a supplier or shipped, it may no longer be cancelable and must follow the normal return process.

Lost or Undelivered Orders

If your order has not arrived within the estimated delivery period, contact us so we can investigate with the supplier and shipping carrier.

Orders delayed beyond the promised shipping timeframe may be eligible for cancellation and a refund under our Shipping Policy and applicable law.

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Our checkout is secure and encrypted for your safety.

If you need to make changes or cancel your order, please contact us within 12 hours of placing it. Once the order is processed, modifications may not be possible.

Contact Us

No.

Where We Ship

We currently ship to United States only.

Some products may be unavailable in certain locations because of supplier or carrier restrictions.

Order Processing

Orders are typically processed within [1–3] business days.

Processing time includes:

• Confirming payment
• Verifying product availability
• Preparing the order for shipment

Orders placed on weekends or holidays begin processing on the next business day.

Estimated Delivery

Estimated delivery after processing is:

• United States: [5–15 business days]
• International: [10–30 business days]

Delivery times vary by product, supplier, destination, and carrier. Any delivery date shown is an estimate unless specifically stated as guaranteed.

Third-Party Fulfillment

Some products are shipped directly from our suppliers. Because we work with multiple fulfillment locations:

• Products may arrive in separate packages.
• Packages may arrive on different days.
• Different shipping carriers may be used.
• Packaging may contain supplier or carrier information.

You will not be charged additional shipping fees merely because an order arrives in multiple packages.

Address Changes

Customers are responsible for providing a complete and accurate shipping address.

Contact us immediately if you need to correct your address. We cannot guarantee changes or cancellations after an order has entered fulfillment.

We are not responsible for additional costs caused by an incorrect or incomplete address provided during checkout.

Shipping Delays

Carrier delays, severe weather, holidays, customs processing, supplier issues, and other circumstances outside our control may affect delivery.

If we cannot ship your order within the promised timeframe, we will contact you with available options, which may include accepting the delay or canceling the affected item for a refund.

Lost or Missing Packages

Contact us if tracking has not updated for an extended period or your package has not arrived within the estimated delivery window.

We may need to open an investigation with the supplier or shipping carrier before approving a replacement or refund.

If tracking says delivered but you cannot locate the package:

1. Check around the delivery location.
2. Ask other household members or neighbors.
3. Contact the shipping carrier.
4. Contact us if the package remains missing.

Damaged or Incorrect Orders

If an item arrives damaged, defective, incomplete, or incorrect, contact us within [3–7] days of delivery.

Please include:

• Your order number
• A description of the problem
• Clear photos of the product
• Photos of the packaging and shipping label

Do not discard the item or packaging until we have reviewed your request.

Yes! We provide free shipping on all orders over $50. For orders below $50, standard shipping rates apply.

Tracking information will be emailed after the supplier ships your order and a tracking number becomes available.

Tracking may take 24–72 hours to begin showing movement after it is issued.

When an order contains multiple products, you may receive more than one tracking number.